It's difficult to believe how bad BT can get. Maybe you have read earlier in the month how the line rental and calls element of my one BT telephone line with broadband have necessitated me setting up two separate direct debits.
Well it turns out it's not just the billing that's an admin shambles. It's engineering as well. My broadband drops several times a day - OK only for a few seconds - but I have to wait for it to reconnect. BT has now replaced the source of the box on the wall and the hub. Still the line drops.
Apparent BT's Wholesale arm cannot trace a fault. Not our problem, gov!
So I now have to open up an entirely new fault with the other section, the line people, because only they can look at the line. Come on - my broadband doesn't work and I contract with you BT so it's up to you to fix it. It's an easy concept in common law. I should haven't to bounce from pillar to post through your strange internal department structure to get the line fixed. What's more the service cost - inflated because it's a business line - is double what I'd have to pay from a competitor supplier.
British Telecommnications, you really need to get your act together, now!
